Main description:

This book provides valuable insight into emerging trends in healthcare delivery; patient, family and caregiver engagement and the intersection of the two. It is unique in that it not only incorporates patient's voice but provides context in the application of patients' families and caregivers in healthcare transformation and the future of healthcare models. It is suited toward not only promoting empathy toward patients but also challenging the reader to learn and think about the future of healthcare and the value of patient's voice in policy making and decisions about healthcare. It provides valuable information on quality improvement, consumer experience and emerging careers in this area with practical information and interventions.
Nurses and other members of the care team play a critical role in the evolving models of care and must stay abreast of emerging trend to ensure that patients' needs are met while contributing to meeting the quality and economic goals of the organizations and care settings in which they work. This book will help to ensure that they remain abreast of changing trends in quality improvement, quality measurement, cost, health information technology and patient and family engagement so that they are in a position to lead their teams and organizations.
Direct accounts from patients, family and caregivers who want their "voices" heard are incorporated throughout the book.

Contents:

Chapter 1. Voices of Patients, Families, and Caregivers - Dialogue 1

a. Patient Submitted Accounts of Care

Chapter 2. Introduction to Quality Improvement

a. Evolution of Quality Improvement

b. Tools for Nurses and Health Professionals in Quality Improvement

c. Trends in Patient Safety

Chapter 3. Introduction to Patient Engagement in Healthcare

a. Evolution of Patient Engagement

b. Current Day Challenges for Patient Engagement

c. Culture and Healthcare Disparities in Patient Engagement

Chapter 4. Considerations for Family and Caregivers

a. Challenges for Families and Caregivers

b. Engaging Families and Caregivers

Chapter 5. Considerations for Special Settings

Guest Author Vignettes for this Chapter -

Carolyn Harris, RN, MSN, JD, Howard University, Assistant Professor

Angela Wheeler, RN, BSN, Critical Care Coordinator, Doctors Hospital, Washington DC

Regina Cox, RN, Critical Care Nurse

a. Intensive Care

b. Acute Care

c. Ambulatory Care

d. Post-Acute Care

e. Hospice

Chapter 6. Voices of Patients, Families, and Caregivers - Dialogue 2

a. Patient Submitted Accounts of Care

Chapter 7. Quality Measures for Patient, Family, and Caregiver Engagement

a. Patient Activation Measures

b. Patient Reported Outcome Measures

c. Narrative Reporting of Experience

d. Measurement Tools available in the Federal and Commercial Sector

e. Public Reporting

f. What's on the Horizon

Chapter 8. Data for Patient, Family, and Caregiver

a. Commercial Tools for Patients and Families

b. Government and Publicly Available Data

c. Data Privacy and Protection

d. Advances in Exchange of Patient Data

e. Electronic Health Records and Quality

f. Decision Support Tools

Chapter 9. Innovative Practices in Patient, Family, and Caregiver Engagement

a. Patient Advisory Committees

b. Value-Based Design Benefit Packages

c. Integrated Care Teams

d. Best Practices in Quality and Patient, Family and Caregiver Engagement

Chapter 10. Career Opportunities for Nurses in Patient, Family, and Caregiver

Team-Based Care Leaders

a. Patient Experience Officers

b. Quality Improvement Professionals

c. Quality Certifications and Examinations

Chapter 11. Voices of Patients, Families, and Caregivers - Dialogue 3

a. Patient Submitted Accounts of Care

Chapter 12. Closing Thoughts from the Author