Main description:

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.

Contents:

Dedication

Contents

Preface

Acknowledgments

About the Author

Chapter 1: Office-Level Healthcare Leaders: Who They Are and What They Do

Chapter 2: A Brief Synopsis of Key Leadership Ideas

Chapter 3: A Primer on Continuous Improvement, Lean, and Six Sigma in the Healthcare Workplace

Chapter 4: Motivating Employees: Redesigning Organizational-Level Processes to Create a Culture of Continuous Improvement

Chapter 5: In the Trenches: Departmental-Level Strategies for Creating and Maintaining a Culture of Continuous Improvement

Chapter 6: A Guide to Implementing and Monitoring Quality Improvement Initiatives

Chapter 7: How to Make the Right Decisions When One Does Not Have the Time to Plan

Chapter 8: Promoting a Vibrant Office Culture: Suggestions for Healthcare Administrators

Chapter 9: Developing and Enforcing Departmental Rules and Regulations

Chapter 10: A Recap

Index