Main description:

The book is unique within the competition as readers will gain an understanding of how to build effectiveness, rather than just efficiency, into their thinking and into the culture of their organisations.
The book applies to an international audience in the public sector and also across sectors.
Written by two leading authorities and practitioners of public management performance measurement.

Contents:

List of illustrations

Preface

Acknowledgements

Introduction

Part 1: Creating the Environment for Change

Chapter 1: What are the Challenges?

Chapter 2: Leadership and Creating a Culture of Effectiveness

Chapter 3: The Skills of Leadership

Chapter 4: Changing the Thinking

Part 2: Approaches for Making it Happen

Chapter 5: Creating Supportive Structures

Chapter 6: Effectiveness and Planning for Change

Chapter 7: Stakeholders and Change

Chapter 8: Capacity and Capability for Change

Chapter 9: Theory of Change Tools

Chapter 10: Measuring Performance: The Performance Framework

Chapter 11: Linking Measurement to Strategy

Chapter 12: How to Measure Performance

Chapter 13: Reviewing Performance

Chapter 14: Governance

Part 3: Bringing it all Together

Chapter 15: Four Pillars of Effectiveness

Chapter 16: Reflections