Main description:

This book explores a fresh approach to personal and professional development in healthcare by applying emotional intelligence to a range of clinical and educational contexts. It is recommended for all educators and students of medicine, nursing, social care and the Allied Health Professions.

Contents:

1. Introducing emotional intelligence 2. Why emotional intelligence matters in health and social care 3. Self-awareness and empathy: Foundational skills for practitioners 4. The therapeutic relationship and emotional intelligence 5. Communication 6. Emotional intelligence and leadership 7. Using emotional intelligence to navigate a critical incident 8. Emotional intelligence and the concept of emotional touchpoints in healthcare 9. Emotional intelligence and being a successful learner and teacher 10. Educational approaches and activities to enhance emotional intelligence 11. Some final thoughts on emotional intelligence