Main description:

While the benefits of Person-Centered Care (PCC) to both caregivers and care-receivers are significant, development and implementation can be undermined by unsupportive or absent documentation. A timely response to emerging needs in long-term care, this innovative and practical toolkit provides expert guidance as well as specific policy and workforce documents that assist healthcare professionals to advance and sustain a PCC philosophy in their care community.

Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings delivers an overview of PCC, educates organizational stakeholders on core concepts, presents policies and procedures in the advancement of PCC, and describes the essential function of job descriptions as related to recruitment, new team member selection, orientation, supervision and performance management.

Delivers step-by-step guidance for developing, implementing, and managing PCC policies in long-term care communities

Provides ready-to-use, adaptable documents to establish an organizational foundation for PCC

Offers practical suggestions, real-life examples, and field-tested directives for PCC

Prevents imprecise, outdated and conflicting policies and procedures that can lead to penalties or loss of certification

Includes a complete collection of PCC policies and job descriptions accessed in the appendix and online

Written by leading experts in the field, Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings is an invaluable resource for any long-term care provider seeking to reach their goals of implementing and sustaining person-centered care.

Contents:

Foreword ix

Preface xi

Acknowledgments xv

About the Companion Website xvii

Part I Introduction 1

Advancing Person?Centered Care 1

Person?Centered Care Changes an Organization's Culture 5

External Influences for Person?Centered Care 11

Values, Vision, and Mission for Person?Centered Care 13

Summary 20

Part II Policies 21

Introduction to Policies and Procedures 21

Policies for Person?Centered Care 24

Procedures for Person?Centered Care 30

Policy Examples for Person?Centered Communities 36

Summary 41

Policies 42

Part III Work Force 45

Direction for Successful Performance 46

Writing Job Descriptions 48

Interviewing and Hiring New Staff 51

Introducing New Team Members to the Organization 56

Performance Appraisals 61

Enhancing Communication 65

Tips for Effective Huddles 66

Quality Initiatives for Person?Centered Care 69

Team Member Appreciation 70

Ensure Transparency Through Open?Access Documents 72

Summary 72

Job Descriptions 73

Appendix 1 75

Appendix 2 141

Index 429