Main description:

As a growing number of healthcare organizations implement project management principles to improve cost and service efficiencies, they are in desperate need of resources that illustrate the project management needs of today's healthcare professional. Project Management for Healthcare fills this need. Using easy-to-follow language, it explains how the time-tested principles of project management can help maximize limited resources and ensure the highest possible quality of care. Exploring the discipline of project management from the perspective of the healthcare environment, the book dissects the project process and provides the tools and techniques required to successfully plan, execute, and control any healthcare-based project. From identifying stakeholders to constructing a project plan, it covers the spectrum of project planning activities. Complete with chapter summaries, exercises, hints, review questions, and case studies, it illustrates applications across a range of healthcare settings.
Explains how to utilize the project plan to execute projects within budget, schedule, and quality objectives Covers program management as it relates to healthcare Addresses the interaction between healthcare and information technology Presents best practices from the pharmaceutical and medical equipment industries--that can easily be adapted to any healthcare setting Because most healthcare personnel will inevitably have to work with program management and need to interact with pharmaceutical companies and medical device manufacturers, the book provides an inside look at the processes and best practices used to bring products to market in these industries. Explaining how to adapt these processes to drive down costs and improve the quality of care in any healthcare setting, the book includes a case study of a medical facility that illustrates the proper application of the tools and techniques needed to manage healthcare projects effectively and efficiently.

Contents:

DEFINITION Defining a Project What Is a Project? What Is a Project Life Cycle? The History of Project Management Roles and Responsibilities in Project Management Project Management and the Healthcare Environment Establishing Relationships in Healthcare Differences in Management Strategic Management Operations Management Crisis Management Project Management Summary Planning for a Project Why Are Projects Chosen? Personal Financial Competitive Safety Regulatory Summary Decision-Making Tools for Choosing a Project Root Cause Analysis Cost-Benefit Analysis Brainstorming Consensus Building Organizational Structure Influences on Project Choices Functional Organization Matrixed Organization Project-Focused Organization Other Considerations for Project Choice Regulatory and Industry/Organization Standards Getting Started Project Sponsor Project Charter Goals and Objectives Project Players Project Plan The Project Charter Scope Statement Requirements and Expectations Detailed Project Description Milestones and Deliverables Acceptance/Success Criteria Contractual Specifications The Work Breakdown Structure Dealing with the Creeps THE DETAILS Managing Time Estimating Time Historical Information Lessons Learned Expert Judgment 3 and 6 Point Estimates Getting Estimates Trusting the Data Pushing Back Who Will Do the Tasks? Understanding Scheduling Tools Network Diagram Start -- End -- Float Gantt Chart Task Relationships Other Dependency Considerations Leads and Lags Calendars and Updating Sequencing Tasks Schedule Development Schedule Control Crashing Fast Tracking Managing Project Costs Estimating Cost Cost Categories Direct Costs Variable Costs Indirect Costs Special Case Costs Capital Costs Assessing Costs Types of Estimates Order of Magnitude Budget Estimate Definitive Estimate Pro Forma Assessments Other Estimating Considerations Cost Estimating Tools Analogous Estimating Parametric Estimating Bottom-Up Estimating Allocating Budgeted Costs Managing Project Quality History of Quality in the United States Project Quality Management Project Planning Quality Management Tools Flow Charts Cause and Effect Diagrams Check Sheets Pareto Charts Histograms Control Charts Scatter Plot Project Quality Control Project Quality Assurance What Is Quality? A Transcendent Approach Product-Based Approach User-Based Approach Manufacturing-Based Approach Value-Based Approach Quality of Service Approaches Basic Statistical Concepts Used in Quality Assessment Attributes and Variables Mean, Median, Mode Range, Variance, Standard Deviation The Cost of Quality Summary Communications The Process of Communicating Methods of Communicating Conditions of Communications Barriers to Communications Improving Your Communications Variables of Communications Communications Management Plan Communications Plan Improving Communications Social Media and Healthcare Reporting Change Dealing with Change Monitoring and Controlling Changes Change as a Good Thing Support and Authority Project Managers as Change Agents Projects/Change Are One and the Same Summary Risk What Is Risk? Risk and Reward Interviewing Risk Matrices Risk Identification What to Consider Qualitative and Quantitative Risk Analysis Lesson Learned Responding to Risk Mitigating Risk Accepting Risk Monitoring and Controlling Risks Earned Value Management Specific Example of Risk Assessment Clarity and Specificity of Requirements Risks Project Close-Out Internally Facing Reason Externally Facing Reason Contract Closure Closing Out the Team MANAGEMENT SKILLS AS A NECESSITY Motivation, Teaming, and the Project Team History of Motivation What Motivates You? Teaming Forming Storming Norming Performing Adjourning Why Are Teams So Important? The Project Team Choosing a Project Team Planning for the Team Developing a Project Team Leadership and Power Leadership Leadership versus Management Leadership Theories Power Power Defined Power Structures Contracting and Procurement What Is a Contract? Contract Types Fixed Price Contracts Cost Reimbursable Contracts Organizing for Contracting Centralized Contracting Decentralized Contracting The Procurement Process Pre-Purchase Purchase Post-Purchase Contract Administration and Close-Out Negotiating and Conflict Management What Is a Negotiation? The Logical Component The Emotional Component Types of Negotiations Negotiation Styles People Who Are Different Specifically Managing Conflict Program Management Program Phases Setting Customer Expectations Core Program Team Elements Program Director Program Engineer Program Planner/Scheduler Site Project Manager Program Clerk Program Documentation The Integrated Plan Statement of Work Work Breakdown Structure Costs Working the Detailed Schedule Plan, Obtain, Execute Integration Ongoing Operations Close-Out Summary Project Management--Pharma and Medical Device Manufacturing Project Needs and Initiation Project Development Waterfall Iterative Development Sustainability and Green Efforts in Healthcare Sustainability The Greening of Healthcare The Organization The Facility Your Team Your Project Yourself Appendices Index All chapters include Review Questions & Endnotes