Main description:

This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field.

Contents:

Preface. Acknowledgments. The Authors. Part One Conflict. 1 Why Conflict? 2 Moving Beyond Conflict. 3 Setting the Stage for Negotiation. Part Two Negotiation. 4 Interest-Based Negotiation. 5 Framing to Generate Options. 6 Reframing to Spur Momentum. 7 The Walk in the Woods. Part Three Contest, Resolution, and Connectivity. 8 Positional Bargaining. 9 Mediation, Arbitration, and Dispute Resolution. 10 Meta-Leadership. Part Four Evolving Health Care Practice. 11 Designing a More Cohesive, Better-Linked Health System. 12 Evolving with Technology. 13 The Negotiating Patient. 14 Changing Work and a Changing Workforce. Part Five Shaping Purpose. 15 Crafting the Essentials. 16 Constructing a Resilient Balance. References. Appendix: List of Characters. References. Index.